Privacy Policy

Effective Date: [16 september 2026]

Last Updated: [16 september 2026]


ELIXRR Industries Private Limited (“ELIXRR”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect information when you visit or use our website www.elixrr.in (“Website”), interact with us through the Website, or otherwise communicate with us through channels associated with our business.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy. Where applicable, we will seek your consent for the collection and processing of your personal information in accordance with applicable law.

1. INFORMATION WE COLLECT

We may collect information that you voluntarily provide to us as well as certain information that is automatically collected when you access or use our Website.

1.1 Personal Information You Provide

You may voluntarily provide personal information when you:

  • Submit a contact or enquiry form
  • Request information about our products or services
  • Request product brochures, catalogues, technical documents, or other information
  • Submit a business or product enquiry
  • Register for or participate in events, exhibitions, webinars, or other activities
  • Subscribe to newsletters, updates, or communications
  • Apply for employment opportunities through the Website
  • Contact us through email, telephone, WhatsApp, social media, or other communication channels
  • Provide feedback, suggestions, or other information to us

Depending on the nature of your interaction with us, the information we may collect can include:

  • Full name
  • Company or organisation name
  • Designation or job title
  • Email address
  • Mobile or telephone number
  • Postal address
  • City, State, and Country
  • Business or product requirements
  • Employment-related information, where applicable
  • Information provided in your enquiry or communication
  • Any other information you voluntarily choose to provide

You may choose not to provide certain information. However, this may affect our ability to respond to your enquiry or provide certain services, information, or functionalities.

1.2 Information Collected Automatically

When you access or use our Website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type and information
  • Operating system
  • Referring website or source
  • Pages visited
  • Date and time of visit
  • Duration of visit
  • Clickstream and navigation information
  • Website interaction and usage information
  • General location information derived from technical information, where applicable

Such information may be collected through server logs, cookies, pixels, tags, analytics tools, and similar technologies.

We use this information primarily to understand how visitors use our Website, improve its functionality and performance, maintain security, and enhance user experience.

2. HOW WE USE YOUR INFORMATION

We may collect and process personal information for legitimate business purposes and other purposes permitted under applicable law, including:

  • Responding to enquiries, requests, and communications
  • Providing information about our products, services, and business activities
  • Processing product and business enquiries
  • Providing brochures, catalogues, technical information, and other requested materials
  • Communicating with customers, dealers, distributors, business partners, suppliers, and other stakeholders
  • Managing and maintaining business relationships
  • Processing applications for employment opportunities
  • Registering and managing participation in events, exhibitions, webinars, or other activities
  • Sending newsletters, updates, product information, and other communications where permitted
  • Understanding website usage and visitor preferences
  • Conducting analytics and market research
  • Improving Website content, functionality, navigation, and user experience
  • Monitoring and maintaining Website security
  • Detecting, preventing, and addressing fraud, misuse, unauthorised access, or security incidents
  • Protecting our legal rights, property, systems, and business interests
  • Complying with applicable laws, regulations, legal processes, and governmental requirements
  • Performing other purposes that are disclosed to you at the time information is collected or are otherwise permitted by applicable law

We will process personal information only in accordance with applicable law and, where required, on the basis of consent or another lawful basis.

3. COOKIES AND SIMILAR TECHNOLOGIES

Our Website may use cookies and similar technologies such as web beacons, pixels, tags, and analytics technologies.

Cookies may help us:

  • Enable essential Website functionality
  • Remember preferences and settings
  • Improve Website performance
  • Understand Website traffic and visitor behaviour
  • Analyse how visitors interact with our Website
  • Improve content and user experience
  • Measure the effectiveness of marketing and advertising activities
  • Deliver relevant content or communications, where applicable

Depending on the Website configuration and services used, we may use third-party technologies such as:

  • Google Analytics
  • Google Tag Manager
  • Meta Pixel
  • LinkedIn Insight Tag
  • Other analytics, advertising, performance, or similar technologies

The actual technologies used on the Website may change from time to time depending on our business and digital requirements.

You may control or disable cookies through your browser settings or other available cookie controls. Please note that disabling certain cookies may affect the functionality or performance of parts of the Website.

Where required by applicable law, we will provide appropriate notice and obtain consent before using non-essential cookies or similar technologies.

4. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information.

We may share personal information where reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted or required by applicable law.

4.1 Service Providers

We may share information with third-party service providers that support our business and Website operations, including:

  • Website hosting and infrastructure providers
  • IT and technology service providers
  • CRM providers
  • Email and communication service providers
  • Marketing and automation platforms
  • Analytics and measurement providers
  • Website development and maintenance partners
  • Cybersecurity and technical support providers
  • Recruitment or employment service providers, where applicable

Such service providers may process information on our behalf and are expected to maintain appropriate safeguards for the information entrusted to them.

4.2 Business Partners

Where necessary for legitimate business purposes, we may share relevant information with business partners, dealers, distributors, service providers, or other parties involved in responding to your enquiry or providing requested products, services, or support.

4.3 Legal and Regulatory Authorities

We may disclose personal information where required or permitted by applicable law, including in response to:

  • A legal obligation
  • A court order
  • A governmental or regulatory request
  • A lawful investigation
  • A requirement to protect our rights, property, or safety

4.4 Business Transfers

In the event of a merger, acquisition, restructuring, joint venture, financing transaction, sale of assets, or similar corporate transaction, personal information may be transferred or disclosed as part of that transaction, subject to applicable law.

5. DATA SECURITY

We take reasonable technical, organisational, and administrative measures designed to protect personal information against unauthorised access, misuse, loss, alteration, disclosure, destruction, or other unauthorised processing.

These measures may include appropriate access controls, security practices, technical safeguards, monitoring, and organisational procedures.

However, no method of electronic transmission, storage, or processing can be guaranteed to be completely secure. Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted to or through the Website.

6. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Provide requested products, services, or information
  • Maintain business and communication records
  • Fulfil applicable legal or regulatory obligations
  • Resolve disputes and address complaints
  • Enforce agreements and protect our legal rights
  • Meet legitimate business and operational requirements

The applicable retention period may vary depending on the nature of the information and the purpose for which it is processed.

When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable law and our internal retention practices.

7. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have certain rights in relation to your personal information, including the right to:

  • Request access to personal information held about you
  • Request correction or updating of inaccurate or incomplete information
  • Request deletion of personal information, where applicable
  • Withdraw consent where processing is based on consent
  • Exercise other rights available to you under applicable data protection laws
  • Raise a question, concern, or complaint regarding the processing of your personal information

Where applicable, you may exercise these rights by contacting us using the details provided in the Contact Us section below.

We may need to verify your identity before processing certain requests in order to protect your information and prevent unauthorised requests.

Where processing is based on consent, withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal.

8. THIRD-PARTY WEBSITES AND LINKS

Our Website may contain links to third-party websites, platforms, social media pages, applications, or other external services.

These third-party websites operate independently from ELIXRR and may have their own privacy policies, terms, and practices.

ELIXRR is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage you to review the privacy policies and terms of any third-party website or service before providing personal information to them.

9. CHILDREN'S PRIVACY

Our Website and services are primarily intended for adults and business users.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If we become aware that we have inadvertently collected personal information from a child in circumstances where such collection is not permitted, we will take reasonable steps to address and delete such information, as appropriate and required by law.

10. INTERNATIONAL DATA TRANSFERS

Our service providers, technology partners, business partners, or other third parties may process information in locations outside the jurisdiction in which you are located.

Where personal information is transferred or processed across jurisdictions, we will take reasonable measures and comply with applicable legal requirements relating to such processing and transfers.

11. DATA PROTECTION AND APPLICABLE LAW

ELIXRR is committed to handling personal information in accordance with applicable data protection and privacy laws.

Our processing of digital personal data may be subject to applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, and applicable rules, regulations, notifications, and amendments issued thereunder, to the extent applicable to our activities.

The Digital Personal Data Protection Rules, 2025 were notified by the Ministry of Electronics and Information Technology (MeitY) in November 2025 and provide the implementation framework for the Act.

Where applicable provisions come into force, we will process personal data in accordance with the requirements applicable to us.

12. CONSENT AND COMMUNICATIONS

Where required by applicable law, we will obtain appropriate consent before processing personal information for specified purposes.

If you choose to receive marketing or promotional communications from us, you may unsubscribe or withdraw your consent where applicable by following the instructions provided in the relevant communication or by contacting us.

We may continue to send non-promotional communications where reasonably necessary, including communications relating to enquiries, transactions, services, security, legal obligations, or other matters permitted by law.

13. CHANGES TO THIS PRIVACY POLICY

We may update or modify this Privacy Policy from time to time to reflect changes in:

  • Our business operations
  • Website functionality
  • Technology and data-processing practices
  • Applicable laws and regulations
  • Privacy and security requirements

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use, and protect personal information.

14. GENERAL

If any provision of this Privacy Policy is determined to be invalid, unlawful, or unenforceable under applicable law, that provision shall be interpreted or modified to the extent necessary to make it enforceable, without affecting the validity of the remaining provisions.

Nothing in this Privacy Policy limits any rights that cannot lawfully be limited under applicable law.

15. CONTACT US

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle personal information, you may contact us at:

ELIXRR Industries Private Limited

25, Maker Chambers III,

Nariman Point, Mumbai – 400021,

Maharashtra, India

Website: www.elixrr.in

Privacy / Data Protection Contact: info@elixrr.in

For privacy-related requests, you may also contact us through the Contact Us section of the Website.

Last Updated: [16 september 2026]